運送政策
At ROSEROSA, we are committed to delivering our premium products to you in a timely and secure manner. Below are the terms and conditions of our shipping practices.
1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
| Region / Country | Carrier | Est. Delivery | Shipping Rate |
|---|---|---|---|
| United States | UPS / USPS | 3-7 Days | Calculated at Checkout |
| International (Global) | DHL Express | 3-8 Days | Calculated at Checkout |
3. Shipping Terms (DAP)
- Worldwide shipping is handled via DHL Express for speed and safety.
- Orders are shipped on DAP (Delivered At Place) terms.
- Customs duties and taxes vary by country and are the responsibility of the recipient upon arrival.
- Important: If a customer refuses to pay customs duties and the package is returned, the customer is responsible for the original shipping costs and return shipping fees. These costs will be deducted from the final refund.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. A valid phone number is strictly required at checkout to ensure smooth international delivery and customs clearance.
5. Damages
ROSEROSA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
- Brand Name : ROSEROSA
- Email : executive@shoproserosa.com
- Phone : +1 213-392-5145
- CA Warehouse : 13001 Los Nietos Rd, Santa Fe Springs, CA 90670, United States
- Customer Support Hours : Mon-Fri | 9:00 AM – 5:00 PM (PST)